Shipping policy

Last updated October 5, 2026

This policy explains where we deliver, what delivery costs, how long it takes, and what to do when your order arrives. It forms part of our Terms of Service and applies to every order placed through hawthorneandreed.com. Cancelling an order, returning a piece and reporting damage are covered in our Refund Policy.

At a glance

  • Where: the 48 contiguous states and Washington, D.C. only.
  • Cost: Standard Delivery is free on every order, and it is the only delivery method we offer.
  • Timing: estimated to arrive 3–5 weeks after a 24-hour cancellation window. Dates are estimates, not guarantees.
  • How it arrives: boxed, delivered by carrier to your door. It is not carried inside; you unpack it and assemble it where needed.
  • Damage: report it within 48 hours of delivery, including anything you find while unpacking or assembling.

Where we deliver

We deliver within the United States only, to the 48 contiguous states and Washington, D.C. We do not currently deliver to Alaska, Hawaii, U.S. territories, or APO, FPO and DPO military addresses, and we do not ship internationally. If it turns out we cannot deliver to your address, we will contact you and cancel the order in full.

Standard Delivery

What it costs. Nothing. Standard Delivery is free on every order, whatever the size or weight of the pieces in it. There is no delivery method to choose at checkout and no delivery charge to add.

How it travels. Your piece is delivered by carrier to your door, or to the nearest point the carrier can reach. It is not carried inside. We do not offer in-home delivery, room placement, assembly or packaging removal.

What arrives. The piece comes boxed, flat-packed where it is designed to be, with the hardware and instructions it needs. You unpack it, assemble it where needed, and dispose of the packaging. Large boxes can be heavy, so plan for two people.

Timing

Every order is held for 24 hours after you place it, so you can cancel or change it at no cost. Once that window closes it goes into processing, and it is estimated to arrive 3–5 weeks later.

Each product page shows the estimated arrival dates for an order placed today, and your order confirmation email gives the dates for your order. These are our own estimates. Dates are estimates, not guarantees: weather, holidays and carrier delays outside our control can affect them. If you need a piece by a particular date, ask us before you order.

Pieces are prepared and shipped individually, so an order with several pieces may arrive in more than one delivery, on different days.

If we learn of a delay after you have ordered, we will write to you with the current status. If your order has passed its estimated window and you have not heard from us, contact us with your order number and we will look into it.

Tracking

Tracking details follow by email once your order ships, where the carrier provides them. Some services offer only limited tracking; if yours does, ask us and we will tell you where your order stands. You can also follow your order on our order tracking page.

Before your piece arrives

Please check that the piece will fit through your doors, stairwells, hallways and elevator before you order. The measurements on a product page are the assembled dimensions; if one you need is missing, ask us and we will confirm it.

Please also check the delivery address you give at checkout. You can correct it at no cost within the 24-hour window. After that we will still try if the piece has not been dispatched, but once it is in transit it usually cannot be rerouted.

Missed, refused or undeliverable deliveries

If you miss a delivery, the carrier’s own redelivery options apply. Contact us if a parcel goes back to the carrier and we will help arrange it. A delivery that fails because the address was incorrect or incomplete, or that is refused for any reason other than visible damage, may have to be handled as a return under our Refund Policy.

When your piece arrives

Please inspect your piece on arrival. If you can, check the boxes before the carrier leaves, note any visible damage on the delivery receipt, and photograph damaged boxes before opening them. Keep the packaging until your piece is assembled and sound.

Report damage or missing parts within 48 hours of delivery, including anything you find while unpacking or assembling, through the contact page. We put a damaged, faulty or incorrect piece right at our cost, with nothing deducted; the remedies are set out in our Refund Policy.

Lost in transit

A piece remains our responsibility until it is delivered. If tracking stops moving or your order does not arrive, contact us and we will take it up with the carrier. If a piece is confirmed lost in transit, we replace it or refund it in full, whichever you prefer.

Sales tax

Prices do not include sales tax. Any tax that applies is calculated at checkout from your delivery address and shown before you pay. Because we deliver only within the United States, there are no import duties.

Contact

Reach us through the contact page, quoting your order number. We answer Monday to Friday, excluding U.S. public holidays, on Pacific time, and reply within one business day.