Order Cancellations

A 24-hour window to change your mind

A coffee table or a lamp is a considered purchase, so we build a pause into every order. You have 24 hours from the moment you place your order to cancel it for any reason, at no cost and with no questions asked. Nothing moves toward your door until that window closes.

What happens in the first 24 hours

When your order is confirmed, it is held — not processed. During this holding period your piece is not allocated, prepared, or handed to a carrier. If you cancel within the window, we cancel the order in full and refund the entire amount, including any tax collected at checkout. Nothing is deducted.

How to cancel

Send us a cancellation request through our Contact page within 24 hours of placing the order. Use the email address you gave at checkout and put your order number in the message.

Your cancellation is timed from when your request reaches us, not from when we reply. A request sent at the twenty-third hour counts, even if our confirmation arrives the following morning. We reply to every cancellation request within one business day, and always in writing, so you have a record of it.

If you would rather change something than cancel outright — a different finish, a different size, or a corrected delivery address — tell us in the same 24 hours and we will amend the order instead.

After 24 hours

Once the window closes, your order enters processing and we can no longer guarantee a cancellation. We will always try: if the piece has not yet been dispatched, we can usually stop it at no cost. If it has already shipped, the order stands and our 21-day return takes over instead — you may return the piece within 21 days of delivery. Return shipping is the customer’s responsibility, and a 10% repacking deduction applies if it comes back without its original packaging. That is why the 24-hour window is worth using if you are at all unsure.

Your refund

Cancellations inside the 24-hour window are refunded to the original payment method as soon as the cancellation is confirmed. Depending on your bank or card issuer, it typically takes a few business days for the funds to appear on your statement.

If we cancel an order

Occasionally we may need to cancel an order ourselves — if a piece turns out to be unavailable, if we cannot deliver to your address, or if payment cannot be verified. If that happens we will contact you and refund the order in full.

Damaged or faulty pieces

The 24-hour window is about changing your mind, not about quality. If anything arrives damaged, tell us within 48 hours of delivery, including anything you find while unpacking, and we will put it right at our cost, with nothing deducted — see our damage policy for the remedy that applies.

When we are here

We answer Monday to Friday, excluding US public holidays, on Pacific time. The 24-hour cancellation window itself runs on the clock, not on business days — it does not pause for a weekend, which is why the timestamp on your request is what counts.

Questions

If you are unsure whether your order can still be cancelled, ask us — we would far rather stop a piece early than send you something you no longer want. Reach us through our Contact page and a real person will reply within one business day.